At The Chic Touch, we want you to love your purchase. If there’s ever an issue with your order, we’re here to help. Because we source and ship our products via CJdropshipping, certain conditions apply to returns, refunds, or replacements.
🔄 Return Eligibility
Due to the nature of our dropshipping model, we do not accept returns to our physical address. However, we do offer reshipments or refunds for the following reasons:
✅ We accept returns or refunds if:
The product arrived damaged or broken.
You received the wrong item or wrong variant (size, color, etc.).
The item was lost in transit or never delivered.
The product has a significant quality issue.
📸 Photo or video evidence is required for most refund/replacement requests. Please contact us within 7 days of delivery to be eligible.
❌ Non-Returnable Situations
We do not offer returns or refunds for:
Buyer’s remorse (e.g. “changed my mind” or “ordered the wrong product”).
Incorrect address or delivery refusal.
Delays caused by the shipping carrier (especially during high seasons or due to customs).
Products returned without prior approval or outside the return window.
⏰ Return Window
All claims must be submitted within 7 days after the product is delivered. For missing parcels, claims must be made within 30 days from the date of shipment.
